Join us for a series of exclusive thought leadership breakfasts, hosted in London, designed to connect luxury retail leaders with the latest innovations and strategies shaping the industry. Through intimate discussions, insightful case studies, and powerful networking opportunities, this platform empowers you to stay ahead in the ever-evolving world of luxury retail.
Check out our upcoming schedule and get involved below!
Your Peer Group Is Your Secret Source – Closed Doors, Open Minds, Chatham House Rule Applies.
19th June- RetailJam
Finding the right balance between luxury and sustainability
For Luxury fashion retailers, Environmental, Social, and Governance (ESG) initiatives continue to be integral to brand identity. Due to the demand for transparency and ethical practices driven by younger consumers and the UK’s regulatory landscape becoming increasingly stringent on sustainability, it is now essential for luxury brands to tackle challenges on transparency and traceability, complexity of global supply chains and balancing sustainability with brand standards such as luxurious packaging.
This important discussion will focus on innovations in sustainable decision making: what options have been tried, where are the returns and what are the learnings?
Thursday 18th September
Tackling the returns challenge – Balancing matching heightened customer expectations with fraud prevention and cost efficiencies
Our community has reported record-high return volumes, prompting an exclusive breakfast for logistics leaders in luxury brands to discuss enhancing cost efficiency, reducing fraud, and improving the returns process. The focus will be on strategies to minimize returns while retaining revenue and maintaining customer satisfaction.
The group will explore innovations and technologies for preventing fraudulent returns, speeding up processing, and handling international repatriation challenges. Join us to exchange strategies on streamlining returns for greater operational efficiency and cost savings.
Tuesday 30th September
Clicks to Conversions: What drives eCommerce success for luxury brands?
Over breakfast, executives leading teams in CX, marketing, and eCommerce for luxury brands will gather to address the challenges of optimizing their eCommerce platforms to increase conversion rates and reduce cart abandonment. The conversation will focus on delivering a seamless, high-end digital experience that mirrors the exclusivity of in-store shopping, a crucial factor in turning browsers into buyers.
We will cover pressing challenges such as is minimizing friction in the checkout process, exploring the impact of personalized recommendations and targeted marketing as well as addressing the critical issue of cart abandonment, which can be particularly damaging in the luxury sector where average order values are high will be covered. Join us to share strategies on how fellow retailers are ensuring each step of their online journey reflects the brand’s premium image while driving conversion.
A selection of brands in the community:
