RESIDENTIAL
The Retail Hive Customer Experience Exchange
30th September – 1st October 2025
Location: TBC
Interactive discussion individually tailored for Heads of eCommerce & Omnichannel, Customer Data, Digital, Content & CX; Digital Marketing Directors; Chief Digital & Data Officers
“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.” – George Bernard Shaw
The Customer Experience residential meeting is an invitation only closed-door peer-to-peer discussion based meeting where senior executives are invited to share best practice, develop cutting edge concepts and get to grips with the digital marketing and experience landscape through interactive brainstorming sessions on topics such as: action from insights, customer data, customer journey, personalised experiences, loyalty, frictionless, immersive content, AI, automation, future of customer marketing, internationalisation and localisation, and more.
Personalised Networking and Content Based on YOUR Needs: Across a day and a half, you will have a curated content and networking experience moving through roundtable discussions, workshops, small-group think-tanks and one-to-one meetings centred on your priorities.
THE DAY IS SET TO INCLUDE:
Roundtables
Our roundtables are all supported and led by an industry leader, facilitating group conversation, designed to help drive forward key market structure and technological initiatives
The framework of our residential agendas is designed around roundtable discussions. All discussions operate under Chatham House Rule, allowing for an open dialogue and free flow of ideas in a trusted setting.
Solution Spotlights
Our spotlights allow partners to showcase their solution in a private room, enabling members to see it in action, evaluate with their peers and provide direct feedback
Based on the most common investment areas within our community, we match our members with recommended third party technology vendors.
Masterclasses
Our educational masterclasses provide a more in-depth, hands-on private workshop led by an industry thought leader in a particular field, promoting an interactive learning experience
Each masterclass is open to 12-15 attendees, grouped based on a common learning. This classroom style format allows the group to deep dive into a particular area, led by an industry expert.
1-2-1 Meetings
We incorporate dedicated 20-minute 1-2-1 meeting slots to connect members with other industry leaders who can help them with their key projects across the year
By understanding members most pressing concerns, we pair meetings with members who are best placed to help each other with their own internal initiatives, technological investment areas and projects.
Unstructured Networking
After Day 1 of a busy programme, wind down with your community – dinner, casino, drinks and the odd surprise…and then it’s onto a very special Day 2
After the first day of a busy programme, wind down with your community at our Gala Dinner. Our Gala Dinners feature award winning menus with a 3-4 course meal, alongside extra special entertainment…
When members and partners awake on Day 2 have a range of activities designed to re-energise from the night before…from sheep herding to golf…unstructured networking at its best!
I thought it was a very worthwhile event. I met some really interesting people and learned a lot. It’s so hard to step away from a busy work schedule, but the benefits are so rewarding long-term.
Head of Digital Marketing, Gail’s
A unique and exciting opportunity to share insights with other professionals in the retail space.
Head Of Customer Experience, The Cotswold Company
An intimate, highly personalised networking event. I’ve met and connected with more people at The Retail Hive than any other conferences this year.
Former Co-Founder and Brand Director, Snug
Great to meet peers and understand similar brands’ learnings.
Head of Ecommerce, Belstaff
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