We caught up with Sam James, Logistics Development Manager, Screwfix at our Retail Hive Live: Focus on Fulfilment meeting where she explained that much of the success of the UK’s number one trade catalogue is simply because “we [Screwfix] have the luxury that our stores are actually warehouses!”  Screwfix have clearly mastered the omnichannel fulfilment challenges and are confident they really do have a single customer view, something which for many retailers, remains on the horizon.

Watch the full interview with Sam here: