The importance of the human touch, innovation and recognising that change is the only constant – these are Ian Howes’, Supply Operations Development Director at Sainsbury’s Argos, key takeaways from our Retail Hive Live: Focus on Fulfilment meeting.

Ian also discusses the talent crisis in the supply chain industry as a whole, raising the issue that if it wants to attract younger talent and fight off competition from the ‘sexier’ tech market then the industry desperately needs to cast aside its ‘damp and dingy’ warehouse image.

Watch Ian’s full interview here: