On September 12, we hosted our first Retail Hive Live in New York. With over 60 senior retailers from some of the biggest brands across the US in attendance, the meeting was a huge success.
Roundtable discussions centred around innovative ways to create a cohesive and personalized experience across all channels; from ascertaining “what customers want” to deciding optimal avenues through which to deliver a seamless customer journey.
Delivering exceptional customer experience (CX) revolves around a brand’s ability to balance organizational culture and team. With this in mind, our meeting chairman stressed the importance of investing to support internal development and understanding the critical elements of your brand/organization.
Here’s a snapshot of some of the key takeaways from Retail Hive members, all of which are explored in depth within our post-meeting report available to download here.
We’d like to offer thanks to our hugely valuable Partners; Aramex Global Solutions, First Retail, Pitney Bowes and SoftServe for their insights and candid contributions on the day. And of course to all of our Retail Hive members who joined us.
Photos from the day can be viewed and downloaded from our Photo Gallery.