The Retail Hive Live: New York 2018 Post Meeting Report

Thursday, October 18th, 2018

 

On September 12, we hosted our first Retail Hive Live in New York. With over 60 senior retailers from some of the biggest brands across the US in attendance, the meeting was a huge success.

Roundtable discussions centred around innovative ways to create a cohesive and personalized experience across all channels; from ascertaining “what customers want” to deciding optimal avenues through which to deliver a seamless customer journey.

Delivering exceptional customer experience (CX) revolves around a brand’s ability to balance organizational culture and team. With this in mind, our meeting chairman stressed the importance of investing to support internal development and understanding the critical elements of your brand/organization.

Here’s a snapshot of some of the key takeaways from Retail Hive members, all of which are explored in depth within our post-meeting report available to download here.

  1. Listen to what your customers want!
  2. Customers expect the same customer service both online and in-store
  3. We are all challenged with collating customer data from multiple resources
  4. Apps are a core channel as long as you are willing to invest in their purpose
  5. The key to customer lifetime value is the marriage of personalization and service
  6. Keeping up with Amazon: one box does not fit all!

We’d like to offer thanks to our hugely valuable Partners; Aramex Global Solutions, First Retail, Pitney Bowes and SoftServe for their insights and candid contributions on the day. And of course to all of our Retail Hive members who joined us.

Photos from the day can be viewed and downloaded from our Photo Gallery.

Related files

Retail Hive Report: Omnichannel Customer Journeys in an Amazon World

Click to download

The Day in Pictures: Omnichannel Customer Journeys, Retail Hive Live, New York

Click to download

Retail isn’t dying – it’s reinventing itself!

Click to download